Unified customer journey

Nikhil Bhosale

One trusted history for every AI, human and system interaction.

Back to leads
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Nikhil Bhosale

Hot

SUR-2026-0276 · Surya Valencia

+91 94035 77418 nikhil.b@example.com Pune
Mobile WhatsApp Email
84
AI score
86
Lead health

Unified customer journey

Every AI, employee and system touchpoint in chronological order.

SYSTEM Lead captured from Property portal

Nikhil Bhosale enquired for Surya Valencia. Campaign, consent and source attribution were saved.

Lead Capture Engine Property portal
SYSTEM Duplicate check passed

Mobile, email and normalized name were checked across active, lost and booked records.

Data Quality Engine System
SYSTEM Mobile number verified by OTP

Verified ownership and consent were stored with timestamp and source.

Verification Service SMS OTP
AI AI qualification summary created

Budget ₹1.18–1.30 Cr, timeline Within 45 days and project fit were evaluated. Lead score: 84/100.

Surya Qualification AI AI Analysis Positive
AI WhatsApp conversation verified

AI shared Surya Valencia highlights and preserved the full message context for human handoff.

WhatsApp AI WhatsApp
HUMAN High-intent consultation completed

Employee-first call connected and key decision criteria were confirmed. Recording and transcript are available.

Assigned Sales Owner Cloud Telephony Positive
06:18 recording · transcript ready
AI AI marked lead Hot

Recent engagement, budget fit and action urgency increased the intent score. Immediate human follow-up recommended.

Lead Health AI AI Analysis Positive