No-code orchestration

Automation rules

Manage triggers, conditions, actions, safeguards and escalation paths.

SURYA JOURNEY ORCHESTRATOR 15 automations completed 1,842 actions today

Every action remains visible and attributable in the unified customer journey.

No-code rules

Active automations

Run history

New lead verification & assignment WHEN Lead created

THEN Duplicate → OTP → AI qualify → assign

148 today Runs 99.8% Success Active

Three-step WhatsApp follow-up WHEN No customer reply

THEN 3 messages → human escalation

38 active Runs 98.1% Success Active

Site visit orchestration WHEN Visit confirmed

THEN Calendar → staff → Uber → reminders

12 today Runs 100% Success Active

Post-visit validation WHEN Visit marked done

THEN Experience → score → H/W/C bucket

9 today Runs 97.6% Success Active

Cold lead reactivation WHEN Cold for 60 days

THEN AI review → personalized nurture

Draft Runs — Success Draft

Selected automation

New lead verification & assignment

Trigger New lead created

Check Duplicate search

Verify Send mobile OTP

AI Qualification score

Route Qualified → Sourcing Manager

Safeguards

Automation control policies

Stop on customer opt-out Never overwrite human owner Do not call outside 9 AM–7 PM Require consent before recording Escalate failures after 2 retries Log every action to journey